• COVID-19 Coronavirus Information

COVID-19 Information and Resources

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As you know, events related to the coronavirus (COVID-19) continue to impact the nation, Arizona and Peoria. Not only that, changes are unfolding quickly. Since March 19, 2020, Peoria has been monitoring and acting according to the health information and guidelines provided by Governor Doug Ducey, the Arizona Department of Health Services, the Maricopa County Department of Public Health and the Centers for Disease Control and Prevention.

“Public safety is the city of Peoria’s number one priority,” said Mayor Carlat. “As we continue to understand the impact of COVID-19, limiting community engagement is intended to support slowing the spread of this virus. I want to ensure Peoria residents that our core services, including police, fire-medical, water, solid waste, etc. will continue without interruption.

Update on Masks/Face Coverings

June 23, 2020

Due to the rising case of COVID-19 cases in Arizona, Peoria Mayor Cathy Carlat has issued an emergency proclamation that requires people to cover their nose and mouth when in public areas where social distancing is not possible. This requirement does not apply to those who are unable to tolerate a facial covering, for those with religious beliefs that prevent them from doing so, or for those who are unable to remove a facial covering without assistance. Other exceptions include those exercising indoors and outdoors while distancing, in the process of consuming food or drink at a restaurant, for children six years old and younger, and for those who are receiving dental services or medical treatments. Public safety employees and field employees engaged in essential functions are not required to wear face coverings if doing so would interfere with their ability to carry out their duties. Facial coverings will not be required for those swimming at city pools or playing organized team sports.

Read the Mayor's Emergency Proclamation #4 (PDF)

According to state and federal health authorities, the risk of contracting the virus increases significantly when individuals are in enclosed spaces for extended periods and where social distancing measures are difficult to maintain. Masks, made of cloth, fabric or other permeable material, should be worn over the mouth and nose by employees and patrons at all places of business that interact with the public when social distancing measures are difficult to maintain. Visitors to city buildings and facilities will be required to wear facial coverings as well.

Peoria residents can help curb the spread of this illness by continuing to reduce their exposure wherever possible. The virus is thought to spread primarily from person to person who are in close contact with one another (within six feet). This occurs through respiratory droplets produced when an infected person coughs or sneezes. Peoria, along with the Centers for Disease Control and Prevention (CDC), the Arizona Department of Health Services (ADHS) and the Maricopa County Public Health Department (MCPHD), have continued to recommend hand washing, physical distancing, facial coverings, and frequently disinfecting surfaces as significant ways of reducing the risk of contracting the virus. Additionally, vulnerable populations, including those with serious underlying medical conditions and adults 65 years old and older, should avoid congregate settings.

Frequently Asked Questions about Face Coverings

Please read the frequently asked questions for more clarification.

1. When are face coverings required?

Face coverings are required while outside of a person’s residence or personal vehicle in public settings within the City of Peoria, when six feet of separation is difficult to maintain from persons not in your immediate household. Businesses must require employees that interact with the public to wear face coverings, as required by Governor Ducey’s Executive Order 2020-40.

2. Do people have to wear face coverings at the gym?

Face coverings are not required during physical exercise unless social distancing measures are difficult to maintain. They are also not required in facilities that contain less than 10 people or where it is possible to maintain at least six feet of distance. Businesses are expected to comply with Governor’s Requirements for Businesses.

3. Are face coverings required for organized sports or activities?

Face coverings are not required for participants of organized sports or activities indoors or outdoors. However, they are required for anyone who is not participating or for situations where social distancing measures are difficult to maintain.

4. Are face coverings required for outdoor exercise?

No, those who are exercising outdoors do not have to wear face coverings when they are able to maintain six feet of distance between those who are not members of the same household or residence. 

When swimming outdoors, face coverings are not required but it is important physical distancing be maintained. 

5. Are face coverings required while eating or drinking at a restaurant?

Face coverings are not required for people while in the process of eating or drinking. Private businesses and restaurants may require customers to wear face coverings while entering the establishment, pursuant to Governor Ducey’s Executive Order 2020-40.

6. Do I have to wear the face covering if I have had COVID-19 and I am recovering?

Yes. This order applies to everyone within Peoria. The CDC encourages preventative actions from everyone, even if one has had the virus and recovered. 

7. Do I have to wear the mask when I am in a vehicle with my family?

No, face masks are not required when in a personal vehicle. 

8. What about those that conceal carry? Can they be penalized for wearing a mask?

Arizona law does not prohibit a person from carrying a firearm and wearing a face covering. If a person commits a crime while armed and their face is covered, this can be an aggravating factor in the criminal charge.

9. What are the requirements for my business?

Pursuant to Executive Order 2020-40, face masks are required for office, retail, restaurant and other business settings unless there are 10 people or less that are able to maintain six feet of distance while in the workplace. 

10. How should businesses enforce mask wearing with customers?

Peoria’s Fourth Proclamation supports Governor Ducey’s existing executive orders and directives to businesses, but does not change or increase any of the previous guidelines given to businesses. Pursuant to these executive orders, businesses shall enforce these guidelines, and may any person failing to comply to leave their premises. Violations of the executive orders or Fourth Proclamation may be shared with our COVID-19 Help Hotline at 623-773-7770. The Help Line will direct these violations to the appropriate department for follow up.

If individuals fall in to the CDC’s guidelines of those who should not wear a mask, due to a medical or mental health condition, developmental disability, then the order does not apply to them.

If customers are not wearing their masks within a public setting where a physical distance of six feet of more is difficult to maintain, the business should ask the customer to comply. If they do not comply by putting their mask on, the business should ask them to leave. If the customer still does not comply, the business may call the non-emergency police line at 623-773-8311 for assistance. Our Police Department will support business owners as they take appropriate action to meet their responsibilities under this proclamation.

If individuals fall in to the CDC’s guidelines of those who should not wear a mask, due to a medical or mental health condition, developmental disability, then the order does not apply to them.

11. How long is this order effective?

The order is effective on June 22, 2020, at 6 a.m. and will remain in effect until revised, amended or a termination of this Fourth Proclamation is filed with the City Clerk. This directive aligns with the recommendations of public health officials and the current requirement from the MCPHD, which serves as our local resource for public health guidance.

The City of Peoria will continue to monitor guidelines from MCPHD, AZDHS and the CDC to ensure we are doing all that we can do to protect the health of Peoria residents. As more information becomes available, the city will communicate it as quickly as possible.  


City of Peoria Help Hotline - 623-773-7770

In an effort to assist Peoria residents during the coronavirus (COVID-19) pandemic, the City of Peoria has established an information and referral helpline. The purpose of the helpline is to answer questions and share resources with individuals based on their needs. The lines will be open for residents to call Monday through Friday from 8 a.m. to 5 p.m. The number is 623-773-7770 or residents can send questions to All messages left after hours will be responded to the next business day.

Reopening Plan

May 11, 2020 - The city of Peoria is looking forward to seeing everyone again as we safely begin to reopen! The city has developed a three-phased plan (PDF) for gradually reopening city buildings, facilities and programs to the public during the corona-virus (COVID-19) pandemic. Phase One goes into effect Saturday, May 16, 2020. This plan follows federal and state guidance for reopening, including hygiene, sanitation and physical distancing protocols. As the plan rolls out starting May 16, COVID-19 trends and data will be evaluated to determine long-term implementations and programming.

Phase One Special Hours

  • City Hall Campus – Beginning Monday, May 18, the City Hall Building and the Development and Community Services Building (DCSB) will be open Monday – Thursday, 7 a.m. – 6 p.m. All city departments located in these two buildings will be open. The Public Safety Administration Building (PSAB), which consists of the Police and Fire-Medical Departments, will also be open Monday – Thursday, 7 a.m. – 6 p.m.
  • Neighborhood, Community Parks and Trails – Beginning Saturday, May 16, all parks and trails will be open daily and all court lights will once again be operational at dusk. Court play (basketball, pickle ball, tennis) will be open for groups of less than 10. All dog parks will be re-opened. Field and ramada reservations are canceled through May 30. At this time, we will not be taking reservations and splash pads will be opened once we reach Phase II.
  • Rio Vista Recreation Center – This facility was briefly reopened with reduced hours from May 18 through June 30. The Rio Vista Recreation Center is temporarily closed effective June 30, 2020 through July 27, 2020.
  • City Libraries – Beginning Monday, May 18, Peoria Libraries will offer limited lobby services, reference support, internet access (and curbside pick-up of reserved books). In times of busy demand, patron time in lobby will be limited to 15 minutes. Lobbies will operate with social distancing protocols, enhanced cleaning frequencies and service-point protection barriers in place. Both branches will be open Monday – Thursday 10 a.m. to 4 p.m. and Saturday 1 – 5 p.m. Sunrise Mountain Library will be open on Fridays 1 – 5 p.m. with Main closed. Main will be open on Sundays 1 – 5 p.m. with Sunrise Mountain closed.
  • Peoria Community Center: This facility was briefly reopened with reduced hours from May 18 through June 30. The Peoria Community Center is temporarily closed effective June 30, 2020 through July 27, 2020. Our senior programs and adult adaptive programs will continue to be supported through virtual learning and home delivered meals, until we can safely serve these vulnerable populations.
  • Peoria Community Assistance Resource Center – This facility was briefly reopened with reduced hours from May 18 through June 30. The Community Assistance Resource Center will be temporarily closed effective June 30, 2020 through July 27, 2020. Please call the Help Hotline at 623-773-7770 if you need assistance during this time.


Stay Safe Stay Healthy

Welcome. Stay Safe. Stay Healthy. Remember: Stay home if you feel sick. Practice social distancing - stay 6 feet apart. Wash hands or hand sanitize often and thoroughly. Consider face mask when social distancing is not possible. Thank you!


What This Means for You

During this time, the city of Peoria calls upon community members and business leaders to adhere to social distancing guidelines recommended by the Centers for Disease Control and Prevention:

  • Slow the Spread of Coronavirus: What you need to know (PDF)
  • Businesses should encourage telework, staggered shifts, and alternate work solutions for their employees.
  • Citizens are encouraged to stay home and avoid discretionary travel, shopping trips, and social visits as much as possible.
  • Please scroll down to the Latest Updates section for news and announcements from the Arizona Governor's Office.

Peoria will continue to work closely with its partner agencies, including the Maricopa County Department of Public Health and the Arizona Department of Health Services, to determine the best steps as the situation evolves. Read an advisory from Maricopa County: What to Do if You're Sick.


Key Resources for Peoria Residents and Businesses:

Community Resources
Business Resources
Grocery Stores
Schools, Online Education and Child Care
Federal Resources
Utility Companies & Assistance Programs
Home Hangouts
Latest Updates

Information by City Department

City Clerk's Office
City Court
Community Services (Neighborhoods, Human Services, Parks, Recreation & Community Facilities)
Development and Engineering
Fire-Medical Department
Police Department
Public Works
Water Services

Department Contact Information

City Attorney - 623-773-7330
City Clerk - 623-773-7340
City Court - 623-773-7400
City Manager - 623-773-7306
Customer Service (Utilities) - 623-773-7160
Development and Engineering - 623-773-7200
Economic Development - 623-773-7735
Finance and Budget - 623-773-7150
Fire-Medical - 623-773-7279
Human Resources - 623-773-7100
Intergovernmental Affairs - 623-773-7282
Mayor and Council - 623-773-7306
Neighborhood and Human Services - 623-773-7137
Office of Communications - 623-773-7000
Parks, Recreation, and Community Facilities - 623-773-7137
Planning and Zoning - 623-773-7200
Police - 623-773-8311 (emergencies dial 9-1-1)
Public Works - 623-773-5150
Real Estate Development - 623-773-7738
Water Services - 623-773-7160


Video Messages from Peoria City Council

New Video 5/14/2020

Mayor and Council Video 4/28/2020:


Video Messages from Mayor Cathy Carlat

New Video 3/31/2020: