Professional Standards Unit

The Peoria Police Department is committed to the highest standards of integrity and ethical behavior. These standards will be the hallmark of the Professional Standards Unit’s success and will be vigorously pursued in partnership with the citizens of Peoria by identifying, recognizing, and resolving public safety concerns.

Professional Standard’s role is to assist Department administrators, supervisors and employees in maintaining a high standard of accountability and integrity, while ensuring the confidence of the citizens of Peoria.

Commendation / Complaint Process Brochure - English (PDF)
Commendation / Complaint Process Brochure - Spanish (PDF)

Submit a Commendation

Commendations are a great way of recognizing the exceptional service provided by our department. You can file a commendation several ways:

1. Call the hotline and leave a detailed message for the Professional Standards Unit at (623) 773-5065.
2. A commendation may also be given by visiting our website and completing a copy of the Commendation form in PDF Format and mailing it to: 8351 W. Cinnabar, Peoria AZ, 85345 Attn: Professional Standards Unit.
   Commendation/Complaint Form - English (PDF)
   Commendation/Complaint Form - Spanish (PDF)
   
   
3. By e-mail to PolicePSU@Peoriaaz.gov
4. Electronically submitting the Online Commendation/Complaint Form

Submit a Compaint

The Peoria Police Department takes its responsibility and commitment to citizens very seriously. The department thoroughly investigates every complaint it receives against police personnel. All investigations are conducted in a fair and expeditious manner in accordance with local, state, and federal laws, regulations, and policies

Who can make a complaint?

Any person who witnesses or has direct knowledge of police misconduct may file a complaint. It doesn't matter whether the person making the complaint was directly involved in the incident.

When should a complaint be made?

Call the police department if you witness or learn of police misconduct. This misconduct may relate to excessive use of force, unethical conduct, discourteous or abusive actions, or a violation of a city, state, or federal law.

Responsibility of the complainant

The Peoria Police Department views all allegations of impropriety against its police personnel seriously and actively conducts investigations on employee misconduct. For this reason, the complainant must ensure their complaint is based on fact. False reporting in an attempt to unjustly discipline or defame police personnel or to place their employment in jeopardy can result in criminal charges or civil suit by the employee involved.

How can a complaint be filed?

Complaints can be filed in several ways:

1. Call the hotline and leave a detailed message for the Professional Standards Unit at (623) 773-5065.
2. A complaint may also be given by visiting our website and completing a copy of the Commendation form in PDF Format and mailing it to: 8351 W. Cinnabar, Peoria AZ, 85345 Attn: Professional Standards Unit.
   Commendation/Complaint Form - English (PDF)
   Commendation/Complaint Form - Spanish (PDF)
   
   
3. By e-mail to PolicePSU@Peoriaaz.gov
4. Electronically submitting the Online Commendation/Complaint Form

What is the complaint procedure?

In most cases, the supervisor of the accused employee conducts the investigation. When the allegations are of a very serious nature, the investigation may be conducted by the department's Professional Standards Unit. This usually involves incidents that could result in demotion, termination, or criminal charges.

The investigating supervisor reviews the facts and circumstances of the incident by interviewing witnesses and collecting evidence. When completed, the supervisor reports the incident and submits the findings through the chain of command within the appropriate bureau to determine the final outcome, including disciplinary action if necessary.

After the investigation is completed

The final outcome of the investigation will fall into one of the following categories:

Exonerated – Conduct was proper or within department policy

Unfounded – The allegation was found to be false

Not Sustained – There is insufficient evidence to prove or disprove the allegation

Sustained – The allegation is supported by sufficient evidence to justify a reasonable conclusion of guilt

Following up with the complainant

The complainant will be advised of the supervisor's findings. City, state, and federal laws govern a police employee's privacy rights; therefore, you may not be entitled to some information.

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