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Customer Satisfaction Survey

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Please help us serve the community better by taking a couple of minutes to complete this 12 question Customer Satisfaction Survey.  Your answers will be kept confidential.  We have also included an area in the survey for you to add comments. We appreciate your time and assistance in helping to shape a community-oriented police department.  
Please correct the field(s) marked in red below:

1
What was the nature of the incident that caused contact with the Peoria Police Department? 
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What was the nature of the incident that caused contact with the Peoria Police Department?
2
Do you reside in the City of Peoria? 
 *
Do you reside in the City of Peoria?
3
How long have you lived in the City of Peoria? 
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How long have you lived in the City of Peoria?
4
When walking around your neighborhood at night alone, do you feel safe? 
When walking around your neighborhood at night alone, do you feel safe?
5
Did your call for service / police contact occur North or South of Bell Road? 
Did your call for service / police contact occur North or South of Bell Road?
6
What time frame was it when the call for service or incident was addressed by the Peoria Police Department? 
What time frame was it when the call for service or incident was addressed by the Peoria Police Department?
7
How would you rate the service you received from the Peoria Police Officer(s)? 
How would you rate the service you received from the Peoria Police Officer(s)?
8
Aside from the Police Officer, how would you rate the service you received from any other Police Department employee? 
Aside from the Police Officer, how would you rate the service you received from any other Police Department employee?
9
How would you rate our response time to your call? 
How would you rate our response time to your call?
10
How would you rate the professionalism and appearance of the Police Officer / employee? 
How would you rate the professionalism and appearance of the Police Officer / employee?
11
How would you rate their knowledge and competency in handling your call for service / incident? 
How would you rate their knowledge and competency in handling your call for service / incident?
12
Did the Police employee answer your questions and keep you informed? 
Did the Police employee answer your questions and keep you informed?
13
How was the overall service you received from the Peoria Police Department? 
How was the overall service you received from the Peoria Police Department?
14
Please list any comments you have about your recent interaction with the Peoria Police Department or suggestions for how we may improve our service delivery that are not addressed in the above survey questions.  If you answered "Unsatisfactory" to any questions, please take the time to explain below.  
  1. To receive a copy of your submission, please fill out your email address below and submit.

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