RecPlace FAQ

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Why is the City of Peoria you switching to a new recreation system?

The supplier is discontinuing the software application we are currently using. This has provided us with a great opportunity to secure a contemporary recreation application and provide better service to our customers.

Will my account information be automatically updated in the new system?

Since 1998, our current database has accumulated over 260,000 customer accounts. Many of these customer profiles are obsolete or incomplete. To ensure that we only bring in current and accurate information into our new recreation software application, we are only migrating customers that have completed a transaction in the last 18 months. All other customers will need to create a new account beginning in January 2019. We will be asking for your support as we request missing information or create your new customer account upon your first purchase. We appreciate your help and patience during this process.

When will I receive my new log in information?

For those customers who have had a transaction in the last 18 months, you will receive an e-mail from on or about January 7, 2019. The email may look like this:

Example Email Format

From: RecPlace at the City of Peoria <>
Date: Sat, Jan 5, 2019, 7:03 AM
Subject: Your Password
To: <>

Dear <Your Name>,

Welcome to City of Peoria.

Your Login Information is:

User Name:
Password: b7ortjw

Visit us now at:

City of Peoria

This is a legitimate e-mail and is generated automatically by the new system powered by the vendor, PerfectMind. If you have concerns, you can call the customer service team at 623-773-7137 Monday through Thursday from 7 am to 6 pm to be sent a new password.

What does the new system look like?

Take a quick tour of your new account and learn how to pay invoices with our tutorials.

What should I expect in January 2019?

Staff will do their best to complete your sales needs as fast as possible. Since we are using a new software application and creating accounts, we ask for your patience as it may take us a bit more time to process your in-person or phone transactions.

When can I log into the new system?

This new system will be available online and in person beginning at 9 a.m. on January 7, 2019.

What will happen to my existing credits on my account?

All existing credits will be transferred to the new system. When you receive a login to the new system, if you do not see a credit that you feel you should have, please contact us. For a limited time, we will have access to the old system to view past accounting information.

How can I see the credit on my account?

If you have a credit on your account, you will see it during your checkout. The credit will show as a payment option. You can choose to use the credit or to leave it on your account for a future transaction. Please note that the credit does not show on your “My Info” tab, only during checkout. If you have any questions about a credit on your account, please feel free to contact us at, 623-773-7137 or visit us in person at a customer service counter at one of our facilities.

How can I get an online login?

If you do not have an account and need one created, call the administration office at 623-773-7137 Monday through Thursday from 7 a.m. to 6 p.m. Proof of residency may be required.

I have an account, but I can't log in. What do I do?

In the new system, you will only be able to access your account with your new login information. Ensure you are using your new username (email address) and password. If you have not received your new username and password, contact us at You will receive an email within two business days. You can also call 623-773-7137 or visit us in person at a customer service counter at one of our facilities, and your account will be created or reset. If you've misplaced your login information, use the “I forgot my password” link on the login screen. The system will email you a temporary password within a few minutes.

Will my PIN and password from the old system work with the new system?

PINs and passwords from the old system will not work with the new system. In order to log into the new system, you will need to get new login information.

Do I need to have an account to search for programs or view facility availability?

No. You can still search programs and see facility availability by going to However, if you would like to register for a program you will need to have an account.

I don't want to register online; can I just register in person?

Yes, you will still be able to register in person at any one of our customer service counters at the Rio Vista Recreation Center (8866 W. Thunderbird Rd.), Peoria Community Center (8335 W. Jefferson St.) or our administration office at the City of Peoria Development and Community Services Building (9875 N. 85th Ave.).

I want to register online but don't want to give my email address, what do I do?

In order to register online, you will need an email address. You can use any email address; however, this is where all correspondence will be sent, including password reset emails, registration confirmations, receipts, etc.

Can I manage my own information in this system?

All account changes must be made through a customer service representative at 623-773-7137. This includes adding family members, changing your contact information or changing an address.

However, you WILL be able add a credit card to your account for easier checkout, manage your own login and view a schedule of the programs you are registered in.

Can I withdraw from a course online?

At this time, all withdrawals must be made by calling a customer service representative at 623-773-7137 Monday through Thursday from 7 a.m. to 6 p.m., except on holidays.

How can I remove someone from my account?

To have someone removed from your account, simply contact customer service at, 623-773-7137 or visit us in person at our administration office at 9875 N. 85th Ave. Our office hours are Monday through Thursday from 7 a.m. to 6 p.m., except on holidays.

Is my credit card or EFT banking information secure?

Yes, the new software application and payment processor are fully encrypted and PCI-DSS compliant to ensure your personal information is secure. Additionally, we will not share your personal account information with anyone.

I have another question that is not listed here. Who can I contact?

If you have other questions related to the new registration system, call the administration office at 623-773-7137 Monday through Thursday from 7 a.m. to 6 p.m., except on holidays.