This page features a list of Frequently Asked Questions (FAQs) about the AM/PM Before and After School programs. Topics covered include registration, fee structure, payments, schedule changes/absences, and refunds.
Yes, we do not put a cap on our programs. We adjust the staff according to the number of children that are enrolled in the program.
What are the hours of the AM/PM program?
Monday - Friday, 6:00am to 8:00am/8:40am (school start time) and from school release until 6:00pm.
How soon can my child start after I turn in the registration paperwork?
There is a new processing policy.All registrations MUST be received at least 48 business hours prior to the child's start date. This means that your child can start the program two business days after the completed registration (no missing paperwork & correct payment) is turned in to the AM/PM school site or the City office with full payment.
Where can I access an AM/PM registration packet?
You can print out a registration packet online at www.peoriaaz.gov/ampm; You may also pick up a copy of the registration packet in our main office at 9875 N. 85th Ave Peoria 85345, Mon-Thurs from 7am to 6pm (closed on Fridays) or the AM/PM site during program hours.
Where can I turn in my registration paperwork?
Our main office at 9875 N 85th Ave, Peoria 85345, Mon-Thurs from 7am to 6pm (closed on Fridays); The AmPm locations during program hours (excluding holidays), or the Community Center at 8335 W. Jefferson Ave. Peoria AZ 85345 from Mon-Thurs until 8:00pm and Friday from 8:00am to 5:00pm.
Can I turn in my registration paperwork at the school office?
No. Unfortunately, the AM/PM registration packets cannot be submitted to the school office. The Peoria Unified School District (PUSD) and the City of Peoria AmPm program are two separate entities. We have a partnership to use their facilities, but the School District does not administer the Before and After School program
What are the daily fees for AM/PM?
Fees are per day per child, AM part time is $7.00; PM part time is $10.00 Tuesday - Friday. Modified Mondays, $15.00 (does not include Aug 13, 20 & 27 due to no Modified Monday) Am/Pm on same day $17.00, Am/Pm on same day with early release $22.00 If you registered as Full Time AmPm Monday-Friday, your weekly fee is $65.00. This rate does NOT apply to part time participants.
How much do I have to pay to register my child for the program?
All participants must pay a $65.00 deposit which goes towards the last week of the program and/or any possible past due balances at the end of the year, a $30.00 registration fee (unless ONLY registering for Modified Mondays and/or Early Release, then it's a $5.00 registration fee) and the first week's participation. These costs are per child.
Is there a multi-child discount?
No, there is no multi-child discount.
Do I have to pay all of the fees when I register?
Yes, full payment is due when the registration paperwork is turned in. The child is not registered unless we have both the completed paperwork & full payment.
Can I use my deposit towards a balance due?
No, the deposit is to go towards the last week of the program or last week attending if the child is going to withdraw.
Do I have to have a set schedule?
No, you can attend as drop in, however, drop in is only for the child that attends once or twice a month. If the child is going to attend at least one day a week, they would not be considered a drop in.
If my child attended last year or went to summer camp, why do I have to fill out the paperwork again?
New registrations are required to ensure we have the most updated information on the child.' Also, records of past participants are filed & archived offsite due to the lack of allowable storage space to keep all of the records.
Why do I have to have the Blue Emergency card filled out completely with four emergency contacts?
Because our program is a licensed childcare facility, the state requires that all paperwork is completed, including four emergency contacts, in addition to mom and/or dad's information.
What do the children do while in the program?
Our sites offer a variety of choices each day that are posted on the monthly calendar at the site (subject to change). They have organized group games and activities, toys, board games, etc' Outside (depending on the weather) will be group games free play. We do have homework time, but keep in mind we can't make them do their homework, this is a choice based program.
How does my child get to the after-school program?
If your child is in kindergarten, a staff member from the AM/PM program will pick your child up (or a group of children) from the classroom or'the teacher will walk them over.' All other grades walk on their own.' Most schools have the children walk over to the AM/PM program as a group. Contact your child's teacher to see what their procedure is for dismissing the children to the AM/PM program or contact the site.
What is the staff to child ratio?
Our program is a licensed childcare facility and because of that, the ratio is 1 adult to 20 children maximum. However, depending on the number of children attending each day, this ratio may be lower.
What are the qualifications of the AM/PM staff?
Our AM/PM staff are fingerprinted, background checked, CPR/First Aid certified and required to meet DHS licesing standards to work with children.
When are payments due?
Payments are due on Monday for the week of, for example, Monday Aug. 20th, your payment would be due for that week, Aug. 20 ' 24, 2018.
Is there a fee for late payments?
Late payments will be assessed a fee of $20.00 per week if the balance on the account is not paid in full by Tuesday.
When is the Late Payment Fee applied?
Late payment fees are applied on Wednesday.
How and Where can I make my payments?
Payments can be made in person at the Community Services Office at 9875 N 85th Ave., over the phone with a Customer Service Staff at 623-773-7139, 623-773-7505, or 623-773-7137, Monday -Thursday from 7am to 6pm; Quick Pay or EFT (ONLY if on a weekly set schedule) , or online at www.peoriaaz.gov/ampm You will need your login information to pay online. Please call 623-773-7137 to obtain your login information.
Can I make my weekly payments at the AM/PM site or school office?
No, weekly payments are not accepted at the sites or school offices.
Can I get a receipt for all of my payments I have made?
Yes, the billing department can print you an account statement, which will show the total amount paid, based on the date range you are looking for. Please allow a minimum of 1 week.
Can I be on Auto-Payment (QP/EFT) if my child is a Drop-In?
No, auto-payment is not available for Drop-Ins.
Can I change my child's weekly schedule?
Will I be charged if my child does not attend?
Yes, unless we receive a written schedule change the Thursday prior to the week, your child will be absent. Verbal changes at the AM/PM site, in the office or over the phone are not accepted. Otherwise, we do NOT credit back for sick or missed days.
NEW SCHEDULE CHANGE POLICY Any schedule changes submitted in the months of August 2018 and January 2019 will be free. As of September 1, 2018 and February 1, 2019, the first two schedule changes will be free. All additional schedule changes will be charged $10.00 per change.
How do I change my child's schedule?
All schedule changes are due in writing (no verbal changes allowed) the Thursday prior to the week of the change. You may submit the change form online at www.peoriaaz.gov/ampm & click on the link that reads (upper right side of screen) Submit a Notice of Fee Change, Temporary Absence, or Withdrawal Form for the AM/PM Program; You may also fill out the schedule change form at the AmPm site, during AmPm hours or the Community Services Department at 9875 N. 85th Ave. Peoria AZ 85345 Monday-Thursday from 7:00am to 6:00pm. The office is closed on Fridays.
What happens to my AM/PM deposit?
Once the audits have completed for the last month of attendance (if you are withdrawing) or last week of school, any remaining credit will be left on your recreation account.
Will my deposit be refunded automatically?
No, you must call after the audit has been completed & verbally request a refund with a customer service representative in our office.
How long will it take to get my refund?
If the refund is going back to a debit/credit card, it usually takes 7-10 business days; if the refund is going back in form of a check, it can take up to three weeks.
Can I come down to the office to pick up my refund?