Customer Service and Utilities

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About the Customer Service Center

The Customer Service Center is responsible for managing the following areas:

  • Collect user fees for water, wastewater and solid waste
  • Process applications for starting and terminating utility services
  • Initiate service orders for delivery of solid waste containers
  • Install, repair and replace water meters
  • Investigate water leaks
  • Resolve customer complaints
  • Process applications for business licenses

Start or Stop Utility Service - Access the information you need to set up or close your utility account

Pay Utility Bill - Learn about how and where to pay your utility bill

Sewer Fee Appeal (Online) - Use this form to appeal your current sewer rate (July - October)

Rates and Charges (PDF) - View current rates and charges for water, sewer (wastewater), trash and recycle

Water Meter Replacement - View information about the current program to replace a limited number of water meters throughout the city.

General Service Information - Learn more about:

Customer Service Center contact information:

Phone: 623-773-7160 Fax: 623-773-7159
In person: City Hall, 2nd floor, 8401 W. Monroe, Peoria, AZ 85345
Hours of operation: Monday – Thursday, 7 a.m. – 6 p.m.