City of Peoria
Home MenuCustomer Service and Utilities
About the Customer Service Center
The Customer Service Center is responsible for managing the following areas:
- Collect user fees for water, wastewater and solid waste
- Process applications for starting and terminating utility services
- Initiate service orders for delivery of solid waste containers
- Install, repair and replace water meters
- Investigate water leaks
- Resolve customer complaints
- Process applications for business licenses
Start or Stop Utility Service - Access the information you need to set up or close your utility account
Pay Utility Bill - Learn about how and where to pay your utility bill
Sewer Fee Appeal (Online) - Use this form to appeal your current sewer rate (July - October)
- English Sewer Appeal Form (PDF) (Printable)
- Spanish Sewer Appeal Form (PDF) (Imprimible)
Wastewater Quantity Adjustment (Commercial Only)
Utility Rates and Charges (PDF) - View current rates and charges for water, sewer (wastewater), trash and recycle collection. Also includes commercial / industrial service rates.
Water Meter Replacement - View information about the current program to replace a limited number of water meters throughout the city.
General Service Information - Learn more about:
Customer Service Center contact information:
Phone: 623-773-7160 Fax: 623-773-7159
Hours of Operation: 7:00 a.m. - 12:00 p.m. and 1:00 p.m. to 6:00 p.m. (effective June 1, 2019)
Monday - Thursday (closed Fridays)
Current Utility Customers - Ask Account-Specific Questions
Submit your account question online using our secure form
Email: customerservice@peoriaaz.gov (for general inquiries)
In person: City Hall, 2nd floor, 8401 W. Monroe St., Peoria, AZ 85345
Hours of operation: Monday – Thursday, 7 a.m. – 6 p.m.