Travel Tips for Dialysis Clients

To our Dialysis Clients:

This information is specially designed for Peoria Transit clients who travel for dialysis treatments. 
It offers some tips on how Peoria Transit service operates and how dialysis clients can get the 
most from the service. It intends to address common concerns and answer common questions.


Do I get different service from other clients because I go to dialysis?

No, the same rules and procedures apply to all Peoria Transit Dial-A-Ride clients. This 
information will help dialysis clients make sure their trips to dialysis centers / clinic go smoothly.

Key facts you need to know!


Consider setting up a “standing order” for your dialysis trips.

Many dialysis clients arrange a standing order for their dialysis trips. Once this order is in place, 
we regularly send a vehicle for your trip and you no longer have to call each time you want to go 
to dialysis. Check with Peoria Transit’s customer services center for information about standing 
orders. Sometimes the exact pick-up time you want may not be available, but we will do our best 
to set up a schedule that works for you.


Know the pick-up window for both your trip to dialysis and your return trip home.

Be aware of your scheduled pick-up windows. Peoria Transit has a 40-minute pick-up window 
and you must be ready to go at the start of that window. The vehicle might arrive any time in the
40-minute window. Drivers are required to follow a schedule because they have other clients to 
pick up and drop off. They cannot wait more than five minutes for you at your home or at the 
clinic.


Be sure the driver can find you.

Drivers cannot enter buildings beyond the ground floor lobby, to look for clients. If your apartment 
building or dialysis clinic has more than one entrance, make sure Peoria Transit knows the 
entrance where you will be waiting for your ride. Wait where the driver can find you without going 
past the door.


If you won’t be ready for your return trip, call or ask the clinic staff to call Peoria Transit.

If you need extra recovery time or you have not stopped bleeding, and are worried you may miss 
your scheduled return ride, be sure the clinic calls Peoria Transit’s Client Service Center as soon 
as possible. This will give us more time to work on getting you another ride.

If you find you are not ready to go at your scheduled pick-up time more than a couple of times, 
talk to the Client Service Center about changing your return time. Building in a little slack in your 
schedule is better than missing your return ride home.

Peoria Transit cannot transport you if you are bleeding. If you start bleeding while you are getting 
into the vehicle, the driver will return you to the dialysis clinic. If you start bleeding after departure 
from the clinic, the driver may contact emergency personnel (911) who are equipped to handle 
medical emergencies.


Call us if your ride has not arrived by the end of your 40-minute pick-up window 

If your vehicle has not arrived by the end of your scheduled window, call or ask the clinic staff to 
call Peoria Transit’s Client Service Center to check on your ride.


Pack a light Snack

Some dialysis clients may need to eat soon after their treatment. If you bring a little food with you, 
then you will be prepared if your vehicle is delayed, or if other clients are scheduled to be picked 
up or dropped off before you arrive home. We do our best to avoid unnecessary delays on 
dialysis return trips, but no client can be guaranteed a direct trip home. Please note that snacks 
must be eaten before you get on a Peoria Transit vehicle. Eating and drinking are not permitted 
on the vehicles.


Let us know as soon as possible if your dialysis treatment schedule changes.

If you have a standing order with us, and the clinic changes the schedule of your dialysis 
treatments, you must call our Client Service Center immediately to let us know. If we send a 
vehicle for you based on your old schedule, you will be considered a “no-show.” Also, if you are 
going to be missing treatments for a few days, for example while in the hospital, you must call to 
suspend your standing order. If we send a vehicle and you are not there, you may be “no 
showed” multiple times and possibly penalized. If you suspend your standing order it can be 
started again.

On holidays, your dialysis clinic may be closed or operate on a different schedule.

Check with the dialysis clinic staff before a holiday. If the dialysis clinic will be operating on a 
different schedule, you may have to change your reservation with Peoria Transit for trips during 
the holiday.

To get more information on how to use Peoria Transit services, ask your driver for a DAR or ADA 
brochure or call the Client Service Center and ask them to mail you a brochure.

Contact Peoria Transit Client Service Center at:
 (623) 773.7435