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City of Peoria Police Department Support Services Menu
Communications Bureau
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The Communications Bureau is staffed twenty four
hours a day, seven days a week, 365 days per
year. Communications personnel have the
responsibility of answering incoming calls for
service and 9-1-1 Emergency calls.
Communications personnel dispatch uniformed
officers to calls and provide officers with the
initial information regarding crimes in
progress. The Communications Bureau provides the
communications link between Department Personnel
and the Community.
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Vicky Scott
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Communications Bureau Manager |
The Communications Bureau
processes calls for police officers, detectives,
police services officers, and animal control
officers. Police Officers and Police Services
Officers may contact citizens by telephone to more
efficiently address certain situations.
| Peoria Police
Offers Bonus to Recruit Dispatchers |
In an effort to recruit more
people who are interested in becoming a
Communications Specialist, the Peoria Police
Department is now offering a hiring bonus.
Visit our Career Opportunities
page for more information on the hiring bonus:
Career
Opportunities |
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2006
Statistics |
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911 Calls
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Non-Emergency
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Administrative
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Direct Contact to Fire
Department |
All Calls Processed
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65,719 |
57,664 |
125,782 |
4,075 |
313,727 |
WHEN TO CALL
9-1-1
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9-1-1 Emergency |
623-773-8311
Non-Emergency |
• Life
Threatening
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Crimes in progress
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Medical or Fire Emergency |
• Non-Life Threatening
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Crimes NOT in progress
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In progress, but not a crime |
What we need to
know when you call 9-1-1 or the Peoria Police...
Address of
the situation
Phone number
Your name
Type of situation you are calling about
We will ask
more specific questions depending on the situation.
The information gathered helps determine the
priority of the calls, the number of officers to
send and to provide information to the officers so
they can approach the situation in the safest manner
possible. Some other questions we may ask include:
Where -
Location of the incident
What - Type of incident is occurring or has
occurred
When - If not 'in progress', when did
incident occur?
Weapons - Displayed or known to possess
Who - Parties involved if known. Name and
callback number of caller
Why - Cause of incident if known.
Medical and
Fire Emergencies...
Use 9-1-1 to
report fire and medical emergencies. The Police
Department will answer your call and the Police
Dispatcher will ask you for your phone number prior
to forwarding your call to the Fire Department (if
the situation requires both agencies, the Police
Dispatcher will also ask for your address). The Fire
Dispatcher will ask you for the following
information:
Location of
Emergency
Phone Number
A Description of What is Going On
The Fire
Dispatcher will ask other pertinent questions to
determine the response and prepare for self-help,
including CPR if necessary.
Priorities of
Calls
Priority 1
- Life threatening
Priority 2 - Urgent, crime in progress,
potential severe property damage
Priority 3 - Minor 'In-Progress"; No threat
of injury or major property loss
Priority 4, 5, 6 - Routine calls; Response
can be by phone or in person by an officer or a
police services officer; Call is only to report;
Call can be handled from 1 to 24 hours
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