Delivering high quality water to our homes, businesses, schools, fire hydrants and numerous other needs is the job of an extensive water distribution system. The distribution system is nearly hidden from view since it is chiefly underground. We become very aware of the importance of this underground system when it leaks or water delivery to our homes is interrupted.
Sometimes water leaks do occur. When a leak does appear it will be the City’s responsibility if it is prior to your water meter. A leak after your meter is from your piping or connections and is your responsibility. The City of Peoria cannot repair leaks on the customer side of the meter. When a leak does occur please report the leak to the Utilities Department. A determination will be made of where the leak is and who must repair it. Any leak repair that requires digging must be preceded by a Blue Stake Underground Utility location. These are done at no cost to you but do it before you dig. Call 602-263-1100 to schedule Blue Stake.
Water leaks are serious and will be repaired as quickly as possible. Please remember the severity of the leak will determine the repair priority. Emergency and larger leaks must be given a high priority while smaller leaks will still be repaired as quickly as possible. Sometimes it seems as if it takes a very long time for the City to repair a leak in your neighborhood. Please keep in mind, it will be repaired as quickly as possible depending on other leaks and emergencies within our City.
Caring and maintaining this complex system requires constant effort from a number of skilled persons. Repair and maintenance is difficult and dangerous since nearly all piping is under our streets. The thousands of valves must be easily found for emergency repairs regardless of the weather conditions, time of day, or day of the year. Valves must be exercised so they will be operational when needed. Fire hydrants are checked and maintained to ensure when an emergency does occur they are ready.
The City of Peoria has elected to begin replacing leak prone polybutyl piping, which was once a standard type of pipe between the water main and your meter. Please use caution in construction areas if the replacement efforts are in your neighborhood. We are making every effort to ensure a smooth operation with the contractor performing the replacements.
WATER LEAKS - 623-773-7433 **DO NOT CALL 911 FOR WATER LEAKS**