GENERAL PURPOSE

Investigates and adjusts third party bodily injury and property damage claims, processes subrogation claims, writes reports and performs other related tasks.

DISTINGUISHING CHARACTERISTICS

A position at this level is distinguished from the Specialist level positions by the level of responsibility assumed and the complexity of duties assigned. Work is reviewed through work papers, reports and conferences with assigned Deputy City Attorneys; Senior Deputy City Attorney or City Attorney. An employee in this classification receives functional supervision from the Law Office Administrator.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class.

Receives and evaluates claims used to determine City liability; conducts incident investigations. Adjusts claims, including evaluation of injuries, medical reports, bills, estimates, and related facts. Gives and receives information requiring knowledge of City procedures regarding claims administration. Confers with City legal counsel in litigation against the City; assembles necessary documents, evidence and exhibits. Works with consultants and others to prepare bid specifications for contract claims adjusting and insurance procurement. Ensures efficient processing, monitoring, and filing of claims, including liability and subrogation claims; compiles reports of claim expenses and claims status. Works with consultants, attorneys, medical personnel and claims adjusters contracted by the City to review general liability and other claims and to gain information for claims management. Locates, directs and recommends repairs and corrections of potential liability hazards to the City. Performs related duties as assigned.

MINIMUM QUALIFICATIONS

Knowledge of:

Principles, practices, processes and laws related to public entity insurance and general liability in the State of Arizona; federal, state and local laws and regulations pertaining to risk management; claim adjustment, claim investigation and claim management; municipal operations, facilities and risk management activities. Operates a Personal Computer with background in database operation and maintenance.

Ability to:

Understand principles of claims management, tort liability as relating to auto/general liability claims; interpret risk management and claims prevention principles, laws and procedures; accurately maintain records and files and prepare reports; analyze data and draw logical conclusions; operate a computer and utilize word processing, database and spreadsheet software; establish and maintain cooperative working relationships with those encountered in the course of the work.

Training and Experience:

A typical way of obtaining the knowledge, skills and abilities outlined above is graduation from an accredited college with an Bachelor’s degree in public administration, business administration, insurance, or related field and one year of experience in property or liability claims handling; or an equivalent combination of training and experience.

Licenses; Certificates: Special Requirements:

Requires a valid Arizona driver’s license. Ability to become certified as an Arizona Insurance Adjuster within two years following employment.

PHYSICAL AND MENTAL DEMANDS

The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

While performing the duties of this class, employees are frequently required to sit; talk or hear, both in person and by telephone; use hands to finger, handle, feel or operate standard office equipment; and reach with hands and arms. The employee may regularly be required to walk or stand and occasionally be required to lift up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, color vision, and the ability to adjust focus.

Mental Demands

While performing the duties of this class, employees are regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve complex problems; use math and mathematical reasoning; perform work under changing, intensive deadlines on multiple concurrent tasks; work with constant interruptions.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee works under typical office conditions; the noise level is usually quiet.