Transit Dispatcher

GENERAL PURPOSE

Performs a variety of jobs related to the scheduling and dispatching of bus rides / trips for the Peoria Transit program.

SUPERVISION RECEIVED AND EXERCISED

Receive general supervision from the Transit Operations Supervisor and specific direction of the Senior Transit Dispatcher. Exercise no supervision.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class.

• Receives telephone reservations from customers and input such reservations in the computer dispatch system
• Schedules trips using the most efficient means
• Prepares and prints operators’ daily manifest
• Maintains telephone and fax communications with neighboring transit agencies regarding passenger transfers and information sharing
• Maintains regular contact /communications with vehicle operators
• Assists with changes in operators’ manifest (cancellations, additions, changes) to effectively maintain timely transit service
• Performs a variety of general support duties related to dispatching activities, including typing, filing, cash handling and other clerical tasks
• Assures operators daily inspection/condition reports are completed by operator and available for review
• Assists in preparing end of month reports
• Utilizes computerized dispatch system to the full potential in order to maximize the use of vehicles to provide trips in the most efficient and timely manner
• Maintains satisfactory/effective working relationships working with clientele, assisting with problems and concerns regarding requested service
• Explains policies and procedures
• May act in capacity as a vehicle operator as necessary

REQUIRED QUALIFICATIONS:

High School diploma or G.E.D. equivalent and two years of general clerical experience. Good public relations and interpersonal skills including the ability to serve the general public; exercising courtesy and tact at all times. Learn the general geographic layout of Peoria’s transit service area. Good understanding of operational characteristics of computers and dispatch equipment. Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. Applicants will be required to undergo drug testing prior to employment and will be subject to further drug and alcohol testing throughout their period of employment in accordance with the City of Peoria Substance Abuse policy.

DESIRED QUALIFICATIONS:
Prior experience in dispatch or other communications; knowledge of operations, services, policies, traffic laws, ordinances, rules, defensive driving techniques and driving courtesies.

PHYSICAL AND MENTAL DEMANDS

The physical and mental demands described here are representative of those that must be met by employees to perform the essential functions of this class successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands
While performing the duties of this class, employees are regularly required to sit; talk or hear, in person and by telephone, use hands repetitively to handle, feel or operate equipment, computers and other standard office equipment; and to reach with hands and/or arms and to occasionally exert up to 10 pounds of force and/or negligible amount of force frequently to move objects; involves sitting for prolonged periods of time.

Mental Demands
While performing the duties of this class, employees are regularly required to use oral and written communication skills; read and interpret data, information and documents; analyze and solve problems; interact with the general public, public agencies, employees, and others who may encountered during the course of work.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee spends substantial time in an indoor environment working closely with others. Occasional outdoor environment if needed to operate a vehicle.

FLSA Status: Non-Exempt

Revised: 06/06

 

DURING THE SELECTION PROCESS, ANY APPLICANT REQUIRING ACCOMMODATION FOR A DISABILITY SHOULD ADVISE THE HUMAN  RESOURCES DEPARTMENT. Employment Hotline (Voice Only): 623-773-7105 Human Resources (Voice/TDD): 623-773-7100 EOE M/F/D/V AN EQUAL OPPORTUNITY EMPLOYER OPORTUNIDAD DE EMPLEO CON DERECHOS IGUALES 8401 West Monroe St, Suite 110 - Peoria Arizona 85345 - (623) 773-7100 - Fax (623) 773-7149

This Page was last updated on 11/07/06
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