Billing and Collections
Supervisor
GENERAL PURPOSE
Under general direction, plans, prioritizes, supervises and
reviews the work of the billing, collection, utility
delinquency and business license units; and performs related
duties as assigned.
DISTINGUISHING CHARACTERISTICS
Incumbents in this class are responsible for supervising the
activities and operations of the billing, collection,
utility delinquency and business license units. Incumbents
have full-supervisory responsibilities for support staff and
are responsible for a broad scope of work requiring a high
degree of independent judgment and discretion, complex
problem solving, and broad professional knowledge and
experience.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The duties listed below are intended only as illustrations
of the various types of work that may be performed. The
omission of specific statements of duties does not exclude
them from the position if the work is similar, related or a
logical assignment to this class.
Plans, organizes, directs and evaluates the performance of
assigned staff
With staff, develops, implements and monitors work plans
to achieve goals and objectives;
Develops, recommends and monitors performance against
annual program budgets
Supervises and participates in developing, implementing
and evaluating plans, work processes, systems and procedures
to achieve annual goals, objectives and work standards.
Establishes performance requirements and personal
development targets; regularly monitors performance and
provides coaching for performance improvement and
development
Recommends compensation and provides other rewards to
recognize performance
Subject to management concurrence, takes disciplinary
action to address performance deficiencies, in accordance
with City personnel rules, policies and labor contract
agreements.
Directs and organizes activities of the billing, licenses
services and utility delinquency sections
Coordinates section activities with other City departments
Supervises, reviews, evaluates, oversees and coordinates
with outside vendors and City staff on contracts related to
these sections.
Monitors, evaluates, administers and recommends changes to
utility billing and sales tax databases; coordinates updates
and changes of formats and forms within the Citys internet
site
Schedules and monitors system modifications.
Investigates, analyzes and resolves the most difficult
customer complaints and inquiries
Meets with customers to resolve issues and authorizes
adjustments, if applicable.
Represents the City at bankruptcy hearings, liquor license
hearings and civil hearings.
Provides technical assistance to staff and customers
concerning policy, ordinances, laws, regulations, procedures
and database applications.
Operate a computer and utilize word processing,
spreadsheet and budgeting software to prepare and review
unit statistical reports.
Provides highly complex staff assistance to the Revenue
Manager, as required.
Serves as backup for Revenue Manager, as required.
REQUIRED QUALIFICATIONS
A Bachelors Degree from an accredited college or university
with major coursework in accounting, finance, business
administration, public administration or a related field;
and four years of increasingly responsible customer service
and collection experience, including utility water service
responsibility; or an equivalent combination of training and
experience.
Knowledge of:
Principles, practices, methods and techniques of
supervision; principles, methods and techniques used for
employee training; rate structures for utility services;;
proper English usage, including spelling, grammar and
punctuation; City personnel policies and MOU provisions.
DESIRED QUALIFICATIONS
Knowledge of rate structures for utility services; City tax
code and Model City tax code; GAAP; U.S. Bankruptcy code;
Fair Debt Collection Practices Act; Uniform Commercial Code
rules and regulations, lien procedures and guidelines;
municipal accounting, auditing and financial reporting;
methods, operations and equipment used in processing utility
payments and administration of licensing activities; laws,
ordinances, codes and City policy regarding the issuance of
licenses and processing such documents; applicable federal,
state and local laws and regulations; collection and
receivable practices and procedures principles, methods and
practices of budget preparation and administration
PHYSICAL AND MENTAL DEMANDS
The physical and mental demands described here are
representative of those that must be met by employees to
successfully perform the essential functions of this class.
Reasonable accommodations may be made to enable individuals
with disabilities to perform the essential functions.
Physical Demands
While performing the duties of this class, employees are
frequently required to sit; talk or hear, both in person and
by telephone; use hands to finger, handle, feel or operate
standard office equipment; and reach with hands and arms.
The employee may regularly be required to walk or stand and
occasionally be required to lift up to 10 pounds. Specific
vision abilities required by this job include close vision,
distance vision, depth perception, color vision, and the
ability to adjust focus.
Mental Demands
While performing the duties of this class, employees are
regularly required to use written and oral communication
skills; read and interpret data, information and documents;
analyze and solve complex problems; use math and
mathematical reasoning; perform work under changing,
intensive deadlines on multiple concurrent tasks; work with
constant interruptions; and interact with the public. The
employee will come in contact with dissatisfied or abusive
individuals.
WORK ENVIRONMENT
The work environment characteristics described here are
representative of those an employee encounters while
performing the essential functions of this class. Reasonable
accommodations may be made to enable individuals with
disabilities to perform the essential functions. The
employee works under typical office conditions; the noise
level is usually quiet.
FLSA Status: Exempt
Revised Date: 10/06
City of Peoria Arizona an Equal Opportunity Employer
DURING THE SELECTION PROCESS, ANY
APPLICANT REQUIRING ACCOMMODATION FOR A DISABILITY SHOULD ADVISE THE HUMAN RESOURCES
DEPARTMENT.
Employment Hotline (Voice Only):
623-773-7105
Human Resources (Voice/TDD): 623-773-7100
EOE M/F/D/V
AN EQUAL OPPORTUNITY EMPLOYER
OPORTUNIDAD DE EMPLEO CON DERECHOS IGUALES
8401 West
Monroe St, Suite 110 - Peoria Arizona 85345 - (623) 773-7100
- Fax (623) 773-7149 |
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