TELL US WHAT YOU THINK

CITY OF PEORIA
UTILITIES DEPARTMENT SURVEY

Tecleo aquí para la encuesta en español.

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Dear Peoria Resident:

The City of Peoria Utilities Department's mission is to maintain and operate the City's water and wastewater system to provide healthful, potable water and wastewater services to our customers.

The Utilities Department has prepared the following survey to allow Peoria residents (and non-residents who receive services) a means of contacting the department directly with your evaluation of the service provided. The results of this survey will be provided to the City Manager, the Deputy City Managers, and the Utilities Director and will be made available on the Peoria website at www.peoriaaz.gov.

Please take the time to fill out this survey.

If you have any questions, please contact the Department directly at 623-773-7286, option 3.

Thank you for taking the time to help us improve our service.

Sincerely,

Stephen L. Bontrager
Utilities Director

Professional, Ethical, Open, Responsive, Innovative, Accountable
For each question below check the box next to the best answer, or write in the requested information on the line provided. For your convenience, this survey is also available on our website in Spanish.

Tecleo aquí para la encuesta en español.
1. How many years have you lived in Peoria?
    2 years or less:
    3 to 5 years:
    Over 5 years:
2. Overall, how satisfied are you with the water and wastewater service you are receiving?
    Very satisfied:
    Generally satisfied:
    Somewhat dissatisfied:
    Very dissatisfied:
3.  Please rate the following services?
 
Very
Good		 Good Bad Very
Bad
Water pressure:
Water taste:
Water clarity:
Billing inquiries
4. Are you aware of the City of Peoria's recent 5% reduction in water rates?
Yes
No
5. In the past 12months, have you contacted the Utilities Department or the Customer Service Department? If no, skip to question 11.
Yes
No
6. What was your call about?
Service connection:
Disconnect service:
Report a water leak:
Other: ( explain):  
7. When you called, were you connected to:
   Automated Response System
    Person
    Voice Mail
    Don't recall
8. Did you receive a call back from a City of Peoria representative within a reasonable period of time?
    Yes
    No
    Don't remember
9. If you have called to report a leak, how much time elapsed from the time of the leak notification to completion of repair?
Less than one week
One - two weeks
Greater than two weeks
10. As a customer of water and wastewater services, how satisfied are you with the way you were treated when you called the Utilities Department with a question or concern?
    Very Satisfied
    Generally Satisfied
    Somewhat Dissatisfied
    Very Dissatisfied
11. Overall, how satisfied are you with the way that the Utilities Department is handling growth?
Very Satisfied
Generally Satisfied
Somewhat Dissatisfied
Very Dissatisfied
12. Please indicate who provides your water and wastewater service:
WATER:
City of Peoria
AZ America
New River
Rose Valley
Sunrise
Don't Know

WASTEWATER:
City of Peoria
Septic
Don't Know
13. In your opinion, how important is it that City of Peoria residents conserve water?
     Very important
    Generally important
    Somewhat important
    Not important
14. Check the box that best describes your residence:
Single Family Home
Apartment/Condominium
Townhouse/Duplex/Patio
Mobil home
15. For single family units, what kind of landscape do you have?
Grass
Gravel or desert landscape
Mixture of grass and desert
16. Do you have an irrigation controller/timer?
Yes
No
How often is it set?
 Seasonally
Annually
Has never been changed
Don't know
Who changes the schedule?
 Landscape Contractor
Family member
Friend
17. Please indicate the area of town you reside in:
South of Cactus
North of Cactus/South of Bell
North of Bell/South of Deer Valley
North of Deer Valley
18. Please identify your level of concern regarding the following issues:
(1 being not at all and 5 being very important)
1 2 3 4 5
Drinking water quality:
Future water supply:
Water conservation:
19. Where have your heard about Peoria's Water Conservation Program? Check all that apply.
Newspaper
Media Stories
Displays
Harkins Theater
Direct mail flyers
Water bill insert
City of Peoria web site
Friends / family
Retail stores
School
20. Have you heard about the City of Peoria Water Conservation Xeriscape or Hot Water Recirculator Rebate Program in which you can earn up to $200 credit on your water utility bill?
Yes
No
If yes continue, if no skip to comments.
21. How did you hear about the rebate program?
Newspaper
Media Stories
Displays
Direct mail flyers
Water bill insert
City of Peoria web site
Friends / family
Other (please specify)
22. If you have installed Xeriscape or a hot water recirculator, have you seen a decrease in your water bill?
Yes
No
23. Are there any additional comments you would like to share with us? Please use the text box below:


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