The city strives to provide exceptional service in every drop through implementation of new technologies, better management of our existing and new facilities, and highly trained personnel. In addition, free water conservation classes and packets are offered to our community along with rebates for installing water saving features. To help you better understand how the city continually strives for the highest level of exceptional service, we have compiled answers to some of your most frequently asked questions. If you don’t see your question here log on to www.peoriaaz.gov, call 623-773- 7286 or e-mail us at utilities@peoriaaz.gov.

What planning efforts are being made to ensure future water supplies? With Peoria’s progressive leadership, the city has planned for decades to meet the challenge of providing our customers with a safe, high-quality water supply. Peoria’s Water Resources Master Plan provides a detailed road map to support development of water supplies into the future. Peoria’s planning efforts have allowed the city to be designated as having a 100-year supply of water through Arizona’s Assured Water Supply program. Peoria also has the infrastructure - both in place and planned - to not only deliver our limited resources, but to treat the water to a high quality.

Does the city recharge water? Yes, recharging water underground allows Peoria to “bank” water for future use.

How does recharge work? Water applied to recharge basins or injection wells filters through layers of the earth where it can be stored for future use. Groundwater is stored in porous underground layers of sand and gravel called aquifers.

What is reclaimed water? Reclaimed water is a renewable, reliable, and drought-resistant supply of water that will grow along with our city. The use of reclaimed water in places where drinking-quality water is not required saves drinking water for the future. Examples of this investment include irrigation of large landscaped areas and filling of decorative lakes and water features such as those found at Vistancia. The Butler Drive Water Reclamation Facility will provide state-of-the-art treatment and become a source of reclaimed water.

What number do I call to report leaks? If the leak is between the meter and the house then it is the resident’s responsibility, but a leak between the meter and the street means it is the city’s responsibility. Call 623-773-7286 to report water leaks and broken hydrants.

What is the hardness of Peoria’s water? For water softener purposes, the hardness level is between 10-12 grains/gallon for homes south of Bell Road and 17 grains/gallon for homes Ground Water Recharge Basin north of Bell Road.

Who do I call to report water running off a property into the street
(water waste)? Water running into the street is a violation of city code. Water waste should be reported to Code 70,000 Annual Water Tests Compliance at 623-773-7226.

Is there fluoride in the water? Yes, range amounts are listed in the water quality data charts on pages 7-14.

Why does the cold water sometimes come out warm? This occurs during the summer months when the temperature increases. Water enters the water treatment plants from sun-exposed canals and passes through the main pipes into the distribution system where it continues to absorb heat from the pipes, which are warmed by the increasing soil temperatures. Some of the water is then stored in above-ground reservoir tanks throughout the system. The steel surface of the reservoir tank and increased air temperature generate more heat for warmer water. Warm water can also be experienced if your residence is near or supplied by wells. Household plumbing located in outside walls or your attic can also contribute to warm water.

Why is my water cloudy? Typically, milky or cloudy water is the result of air in the water distribution system. The cloudiness is millions of air bubbles that disappear in two to three minutes as they rise to the top.

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