City of Peoria AZ Materials Management External Survey

City of Peoria
Materials Management Division

EXTERNAL CUSTOMER SURVEY

Materials Management and Inventory Control are eager to hear your views on how we interface with your company. We ask for your help in answering the following questions regarding the services we provide, our training practices and customer service skills. Your answers are important to us, and we will use your responses to assist us in our continuous improvement program. Should you have very specific concerns, we would appreciate it if you would be willing to provide your company name and telephone number so we can communicate with you regarding your suggestions. Thank you again for your assistance.

(Optional)
Your Name:		Phone Number:
Company Name:		E-Mail Address:
Company Address:
City:
State:
Zip:

Division you are visiting

Please answer the following questions by selecting the most appropriate answer. 1 equals the HIGHEST satisfaction and 4 equals the LOWEST satisfaction:	Highest			Lowest	Not Applicable
	1	2	3	4	N/A
1. You were treated in a courteous manner.
2. How was the professionalism of the staff?
3. Your request was processed in a timely manner.
4. Please rate your overall satisfaction with the procurement transaction.
5. If you've had the opportunity to use the Materials Management Web page, did you find it was a successful tool?
Please answer the following questions by selecting the most appropriate response time to your calls and emails:	4 hrs.	1-2 days	3-4 days	5+ days	N/A
6. Staff responds to your calls within:
7. Staff responds to your e-mails within: